Privacy policy

Last updated: 30/03/2018

This privacy policy applies to all applications and services of Thincast Technologies GmbH and describes what personal information we collect, process and use.

If you require any additional information about our privacy policy or have questions, please feel free to contact us by email

To summarize our policy in four sentences:

  • In general we do not collect any information without your consent.
  • The data collected with consent is as minimal as necessary.
  • We do not sell any data to third parties.
  • The collected data is only used as described in this policy.

What information do we collect and how do we use it?

Beforehand we'd like to mention that we do not collect any sensitive personal information.

  • Website

    If you only browse our website, for example like having a look at our products, we do use common internet technologies like cookies and server side logs.

    In the server side logs we collect the following data:

    • the URL requested by the browser
    • the visitors browser type ("user agent")
    • the referring site
    • the IP address the request is made from
    • the date and time of the request
    The above data is used to improve, monitor and protect the security of the website. We do not associate the IP address with any person or user.

    Additionally, in order to better understand the visitors and users of our site, we use Google Analytics. See Google analytics below for details.

  • Newsletter

    To inform you about updates, new products, news and to keep you up to date we offer a low volume newsletter you can subscribe to. For the newsletter we use a two-step subscription process. First you need to enter your email address in our newsletter subscription form. Then we send a confirmation email containig a verification link to the address you've entered. Once the link is clicked, the provided email address is verified and added to our newsletter receipients.

    The verified email address is only used for the newsletter and saved until you unsubscribe.

    To protect our site from spam and abuse we use Google reCAPTCHA in our subscription web form. See Google reCAPTCHA below for details.

  • Email communication and contact form

    For documentation and support purposes, like being able to answer follow up questions and research previous issues, we do save your correspondence with us (including your name and email address). This includes email communication as well as our web contact form.

  • Contributor license agreement (CLA)

    For some of our open source projects it is necessary to sign a contributor license agreement. As described in our signing documentation this can be done on- and off-line. In both cases the collected data is stored as long as it is required for legal reasons.

    Depending on the type of the CLA the following information is saved:

    • entity CLA: company name, company address, company contact name, company contact email address; as well as name, email address and GitHub username for each employee that is entitled to contribute
    • individual CLA: name, address, email address, GitHub username

  • Thincast Support Request Package (TSRP)

    In some situations our support requires you to upload a Thincast support request package. We can use a support request package to reproduce and find problems in situations where we require additional information or when crashes happen. Depending on the product the TSRP can contain different types of data. For example the TSRP created by the Thincast Workstation software includes, among other things, the following data:

    • contact email address and name
    • contact company name (optional)
    • description of the problem
    • Thincast workstation and virtual machine configuration
    • if it was a crash, the crash dump of the application
    • Windows application and system event log
    • Thincast application log files (VBOxSvc, Thincast Client, virtual machines, setup API and setup error)
    • additional information about the computer where the TSRP was generated (like computer name, DirectX diagnostic, OS version information, ..)
    • related registry hives

    Our support package is a simple ZIP archive file. You can open it with any application that supports ZIP and review the collected information before uploading it.

    For reference and debugging purpose we save TSRPs until we could solve the problem and all related (support/development/research) tasks are completed.

Your rights of access, correction and objection

You can contact us at any time if you want to:

  • access and assess what personal information we have collected from you
  • ask for correction of personal information
  • or want us to delete all personal information related to you

Send us an email or use our web contact form. If you contact us please also provide a proper identification for you that we can process your request as quickly as possible.

Information we share

We do not share, sell, rent, or trade any information with third parties for any commercial purposes.

  • Cookies and tracking

    Cookies are small pieces of data that are sent from your browser when you access our web site. They do not necessarily identify you but may contain a unique identifier. We use cookies to remember stateful information and make our site easy to use.

    Your browser may be set to block all cookies. Already set cookies can be deleted at any time. Refer to your browser's manual on how to block or delete cookies.

    Please note if you block all cookies our site might not work properly.

    There are different types of cookies we use:

    1. Session cookies
    Session cookies are cookies that exist only temporary in memory. They are deleted when the browser is closed.
    2. Persistent cookies
    Persistent cookies are cookies with a certain lifespan which are saved by the browser. They expire after a specific length of time or specific date. Once a cookie is expired it is deleted. While a persistent cookie exists, it's content is sent to the web site it belongs to every time the site is visited.

    The following is a list of cookies we use:
    Name Lifetime Type Usage
    PHPSESSID 1 hour session contains a reference to the session on the web server
    cookieconsent_status 1 year persistent this cookie is used to allow a user to suppress displaying the cookie information for our site
    _ga 2 years persistent Google Analytics - Used to distinguish users.
    _gid 24 hours persistent Google Analytics - Used to distinguish users.
    _gat 1 minute persistent Google Analytics - Used to throttle request rate.
    ga-disable-UA-* until 31 Dec 2099 23:59:59 UTC persistent Optional. Set when Google Analytics was disabled for this site.
  • Google Analytics

    Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).

    Google Analytics uses “cookies”, to help the website analyze how you use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. Our website anonymizes IP addresses, your IP address will be truncated (anonymized) by Google within a EU member state or other EEA state before being transmitted to the US. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

    Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it:

    Further information concerning the terms and conditions of use and data privacy can be found at the Google Analytics Terms of Service or at the Google Analytics Privacy Overview.

    You can prevent data collection via Google Analytics by clicking here. If you do so a persistent "opt out" cookie is set that will prevent any further collection of your data when visiting this website.

  • Other services we use

    Google reCAPTCHA

    We use the reCAPTCHA service provided by Google Inc. (Google) to protect your submissions via internet submission forms on this site. This plugin checks if you are a person in order to prevent certain website functions from being (ab)used by spam bots (particularly comments). This plugin query includes the sending of the IP address and possibly other data required by Google for the Google reCAPTCHA service. For this purpose your input will be communicated to and used by Google. However, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area and is, as such, anonymized. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address provided by reCaptcha from your browser shall not be merged with any other data from Google. This data collection is subject to the data protection regulations of Google (Google Inc.). For more information about Google's privacy policy, please visit:

  • How do we secure your information

    Thincast follows generally accepted industry standards to protect the personal information you have entrusted us with. This applies to data during transmission and once it is stored. We take all necessary measures to protect personal information from unauthorized access, alteration, or destruction; and ensure the appropriate use of personal information.

  • Changes

    Our privacy policy might change from time to time. Any update, amend or modification to our privacy policy will be pasted here.

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All rights reserved.